Your Privacy Policy

Data Controller

Effiniti Services is the Data Controller responsible for the personal information we collect and use when providing our transport services.

We handle personal information in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

 

Collected Personal Data

Depending on the service you request, we may collect:

  • Name and contact details
  • Telephone number and email address
  • Collection and destination addresses
  • Booking and journey details
  • Passenger or emergency contact details
  • Mobility or accessibility requirements where necessary to provide suitable transport
  • Payment and invoice information
  • Information provided through our website contact form, telephone, email or other communications
  • Feedback, enquiries or complaints

 

Purpose for Collecting Data

We use personal information to:

  • Arrange and provide transport services
  • Manage bookings, collections and drop-offs
  • Communicate with customers about their journeys
  • Provide suitable transport for elderly and disabled passengers
  • Understand relevant mobility or accessibility requirements
  • Process payments and maintain business records
  • Respond to enquiries and complaints
  • Meet legal, insurance and accounting requirements
  • Protect the safety and security of passengers and our business
  • Improve our service
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